LumidianBook a call

AI consulting for small and mid-sized businesses

Put AI to work where it pays.

We find the work in your business where AI saves the most, then build it: every lead and call answered in under a minute, chatbots that know your business, quotes, paperwork and follow-up. Then we measure what it’s worth.

Book a 20-minute callSee a workflow run
Recorded runFirst reply 6s
  1. 10:01:40 pmLead comes inNew web lead: Jordan Alvarez — AC stopped blowing cold tonight, 2 kids at home. We're in La Mesa.
  2. 10:01:46 pmReply sentHi Jordan, this is Maya, the virtual assistant for Mesa Ridge Heating & Air. Sorry your AC stopped blowing cold tonight in La Mesa. To make sure everyone's safe, is either child an infant, and roughly how warm is it inside right now?
  3. 10:01:54 pmCustomer answersKids are 6 and 9, it's about 84 inside. What's your first opening tomorrow?
  4. 10:02:05 pmBookedDiagnostic visit booked: Thursday Oct 22 at 8 AM — Jordan Alvarez
A real run from our demo lab, timestamps as logged, with a fictional San Diego HVAC company. Replying within an hour makes a lead nearly 7 times likelier to qualify (Harvard Business Review, 2011).

Lumidian is Rod Turner, founder and CEO of Manhattan Street Capital and a former Symantec executive who worked on natural-language software in the 1980s, with Ken Turner and Diego Ramirez, who build AI systems for businesses.

Where the line is

What AI handles, and what it doesn’t

AI is good at first drafts, sorting information and routine questions. People keep judgment, relationships and anything that commits money. Every system we build is drawn along that line.

AreaAI handlesYour people keep

Sales

AI handlesResearches prospects, drafts personal outreach, makes first-contact calls, logs every call and follows up on time.

Your people keepClosing complex deals, reading the room, negotiating price.

Operations

AI handlesTurns emails, PDFs and forms into usable data, schedules jobs, writes procedures from a recorded walkthrough.

Your people keepUnusual cases, and fixing a process that’s broken. AI only makes a broken process faster.

Finance

AI handlesSorts transactions, flags odd invoices, drafts cash-flow summaries, chases unpaid invoices.

Your people keepSigning off on numbers, tax and legal calls, checking the math before anyone relies on it.

Customer service

AI handlesAnswers routine questions around the clock, drafts replies, routes and summarizes requests.

Your people keepUpset or high-stakes customers, and exceptions to policy.

Marketing

AI handlesDrafts posts, emails and ad versions, and turns one webinar into a month of clips.

Your people keepStrategy, brand voice, and checking every fact before it’s published.

The usual mistakes: buying a tool before picking the problem, automating everything at once, skipping the human check, and judging AI on a demo instead of a month of real work.

How it works

One task, four steps, a person where it matters

Pick a sample client and step through what the system does: what triggers it, what the AI reads, what plain code checks, and what goes out. The businesses are fictional; the steps are the ones we install.

Mesa Ridge Heating & AirFictional business

First reply in 6 seconds, visit booked for Thursday 8 am

Step 4 of 4 · ActSimulated output
Text from Mesa Ridge · AI assistant

Hi Jordan, this is the virtual assistant for Mesa Ridge Heating & Air. Sorry about the AC. We can be there Thursday 8–10 am or 1–3 pm. The diagnostic is $89, waived if you go ahead with the repair. Which works?

Booked
Thu 8–10 am · written to calendar and CRM

Recordings

Watch it, and listen to it, on a real job

Live AI, recorded in real time and narrated so you know what you’re looking at. The business is fictional; the software is what we install. Turn your sound on.

Incoming call, 9:40 pmMesa Ridge Heating & Air · answered by Sam, an AI voice agent
2:00
  1. Sam · AI
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  3. Sam · AI
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A 9:40 pm call, answered and booked by an AI voice agent

Sam answers for the company after hours, checks whether it’s an emergency, gives only the approved price, says plainly that it’s an AI when asked, and books the first opening.

  • Sounds natural, never pretends to be a person
  • Urgent calls go to the on-call tech
  • Every call saved with a transcript

A live AI call, recorded. Our voice agent answered unscripted; a second AI played the homeowner. We shortened only the pauses while that caller-AI wrote its lines. Sam’s reply times are as recorded.

Not just demos. Systems this team has built and run:

  • AI phone agentMakes live sales calls in a natural voice, books the next step and logs every call.
  • Website chatbotAnswers investor questions from 440+ articles, in its founder’s own voice.
  • Voice assistant for truck driversBooks loads and handles paperwork by voice, hands-free.
  • AI search trackingShows how ChatGPT, Claude, Perplexity and Gemini recommend a business.

Services

What we set up

Proven tools, configured for how your business runs and connected to the software you already use. Each one comes with a number we measure before and after.

  • Start here

    Find where AI pays off

    Not sure where to start? We look at sales, operations, finance, customer service and marketing, and rank where AI would save the most hours or win the most revenue.

    A written plan with a dollar estimate for each opportunity, what to leave alone, and the order to do it in. Useful whether or not we build it.

    Measured byDollar value per opportunity, agreed with you

  • Never miss a customer

    Every call, text and web lead answered in under a minute, day or night, and booked onto your calendar.

    Missed-call text-back, AI receptionist, AI phone agents for follow-up and reminder calls, instant replies to web forms, follow-up on old leads.

    Measured byReply time, calls answered, jobs booked

  • Custom chatbots and AI assistants

    A chatbot on your website that answers from your own content, in your voice, and captures the lead. An assistant your staff can ask about your manuals, policies and past jobs.

    Website chat that books, internal knowledge assistant, inbox assistant that drafts replies for a person to approve, AI agents that update your other software.

    Measured byQuestions answered, leads captured, hours saved

  • Quote faster, get paid faster

    Call notes or specs turned into a priced quote your team checks and sends the same day. Open invoices followed up until paid.

    Quote engine built on your price book, proposal drafts, invoice reminders, a plain-English summary of the month’s numbers.

    Measured byQuote turnaround, win rate, days to get paid

  • Take the admin off your team

    Invoices, intake forms and work orders go into your systems without retyping. Meetings and calls turn into notes and follow-ups.

    Document data entry, customer intake on a phone, notes to CRM, scheduling and confirmations, bookkeeping categories, onboarding guides for new hires.

    Measured byHours saved, errors caught

  • Marketing from work you already do

    One webinar, call or finished job becomes posts, emails, clips and case studies. Reviews get answered and happy customers get asked for one.

    Content drafts in your voice for a person to approve, review replies and requests, tracking whether ChatGPT, Claude, Perplexity and Gemini recommend you.

    Measured byPosts published, reviews, AI mentions

  • Capital raisers

    See which investors opened your deck and for how long, and reply to every inquiry the same day, within the rules for your raise.

    Investor data room with engagement alerts, inquiry follow-up, investor pipeline. We build tools; we don’t solicit investors.

    Measured byReply time, meetings booked

Also: staff training on AI tools, contract and document summaries for your lawyer to review, help with hiring posts and screening, and AI that runs on your own computers when the data is sensitive. When nothing off the shelf fits, we build it.

Engagement

How an engagement runs

  1. 01

    Audit

    2–3 weeks

    We follow a lead and a quote through your business and write down today’s numbers. You sign off on them.

  2. 02

    Build

    2–6 weeks

    We set up the one or two systems with the biggest payoff, connected to your phone, calendar, CRM and books.

  3. 03

    Report

    Day 30, day 90, then monthly

    One page: the number before, the number now, and what it’s worth per year. We keep tuning until it moves.

  • A person is always one step away. Every system hands off to your team when it should.
  • Nothing that commits you to a price goes out without your team’s approval.
Week 6 report · Mesa Ridge Heating & Air
38 secmedian reply to a new web leadwas 4 hr 10 min
After-hours calls answered31 of 31was 9 of 31
Appointments booked by AI17new
Quote turnaroundSame daywas 3 days

Next: text the 212 leads from last summer that never got a quote.

Sample report. The business and numbers are made up; the format is the one you get.

The math

What slow replies cost you

We miss or answer late aboutinquiries a week. We win% of quotes, the average job is $and our margin is%.

—gross profit a year at stake

Put in your own numbers; the defaults only show how the math works. Count your real numbers in one week.

Team

Who you work with

Three partners and no account managers. The person on your first call is the person who runs your project.

Rod Turner

Partner, client relationships

Founder, chairman and CEO of Manhattan Street Capital, a platform that helps growing companies raise capital under Regulation A+, started as the modern Reg A+ rules took effect in 2015. Earlier he ran worldwide sales at Ashton-Tate, the maker of dBASE, and was a senior executive at Symantec, where he managed product groups including Norton and worked on early natural-language software in 1986. He has founded several technology companies since and now advises companies adopting AI.

Ken Turner

Partner, technology

Builds the systems. His work includes a custom website chatbot that answers investor questions from 440+ articles in its founder’s voice, an AI phone agent that makes live sales calls, a voice assistant that books loads and handles paperwork for truck drivers, and Lumidian’s platform for tracking how ChatGPT, Claude, Perplexity and Gemini recommend businesses.

Diego Ramirez

Partner, operations and delivery

Runs every project from audit to results report and is your weekly point of contact. Studies at San Diego State University.

Questions

What people ask first

We know we need AI. Where do we start?

With one repetitive task that costs real hours every week, not with a tool. On the first call we’ll help you pick it, and tell you plainly if AI isn’t the answer.

What’s the difference between a chatbot and an AI agent?

A chatbot answers questions. An agent takes actions toward a goal: it sends the follow-up, books the appointment, updates the record. We build both, and anything an agent does that commits you goes through a person.

Do we need a technical person on staff?

No. We set it up, connect it to the software you already use, and keep it running. Your team only needs to know what to approve.

Can AI run on our own computers instead of the cloud?

Yes, and it’s getting more practical every year. It’s worth it for sensitive data or high volume. Most businesses start in the cloud with business accounts and move later if it pays.

What does it cost?

Every engagement starts with a paid audit. Builds are a one-time setup fee plus a monthly fee for hosting, monitoring and changes. The price is fixed after the audit and tied to the number we agree to move.

Will this replace my staff?

No. It takes the repetitive work off them: after-hours calls, data entry, first drafts of quotes. Your team handles the customers.

What if the AI gets something wrong?

It answers only from facts you approved, hands off to a person when it isn’t sure, and anything that commits you to a price goes through your team first.

What happens to our data?

It stays yours. We use business AI accounts that don’t train on your data, give access only to the people who need it, and delete everything if we part ways.

Do you work in my industry?

If your business runs on calls, leads, quotes or paperwork, very likely. On the first call we’ll tell you plainly whether we can move a number for you.

Start

Book a 20-minute call

Tell us where leads or hours get lost. You’ll get a reply with a booking link within minutes.

  1. 20 minutes on where your leads and hours go.
  2. An honest answer on whether AI can move the number.
  3. If it can, a fixed-price audit proposal.